1. Program Management:
a. Develop and execute the overall project plan and analyse project proposals which impacts the schedule and budget variance which in turn contribute to meeting the overall objectives of the project.
b. Responsible to track the quality, scope, timeline, effort (co-related to estimation, CRs, complexity), resources (includes GTO, business, contractor, Professional Services resources as well as operations),
c. Identify and schedule project deliverables, milestones and required activities and tasks.
2. Stakeholder Relationship Management
a. Act as the T&O point of contact for senior stakeholders and influencers of the designated business with regard to project program.
b. Support effective business change by building relationships with Business leaders, Support Functions, Technology and Operational business partners.
3. Change Implementation Planning & Management
c. Manage project pipeline for designated business
d. Prepare Investment approval/notation decks including business case, in collaboration with Business and Technology teams
e. Develop project pipeline and robust T&O resource plan
f. Anticipate the business challenges, objectives of the T&O initiatives to be undertaken, high level budgets and success criteria.
g. Undertake scoping and evaluation of new initiatives. Defining overall considerations, including scalability, maintainability, cost, operations and technology principal risk to provide a recommendation.
h. Ensures that there is a business perspective on how the new operations and technical capabilities will be delivered to the business.
i. Spot potential problems, recognize the risk impact and propose risk mitigation strategies.
j. Develop and maintain the required governance for the projects or programme supported e.g. coordinate PSC meetings including planning, preparation and tracking of actions pre and post meetings
k. Implement governance standards across the program, including tracking, monitoring and updating status of the programme deliverables
l. Report project risks and issues proactively with transparency and help PSC to make informed decision. Identify emerging issues and resolve conflicts within the program
5. Sustainable Improvements
a. Improve quality of delivery and timelines aligned to business priorities which provide the highest ROI.
b. Reduce transaction cost by constantly looking to automate operational processes while designing, delivering change.
c. Build a sustainable process for measuring benefits to ensure projects are delivered on time (within contingency) and commercialized.
Technical Skills & Experience
Significant experience in managing large Transformation Programme / Projects in a banking environment
Complete understanding of project life cycle and Technology development models
Excellent stakeholder management and communication skills
Strategic forward thinking approach to challenges with outstanding influencing, negotiating and persuasion skills
Passionate, diligent individual with ability to thrive in ambiguity
Resourceful team player
Strong quantitative, analytical, problem solving and process design skills that can translate analysis into actions that meet business objectives
Understanding of technology and operational processes across functions / departments in the bank/market.
Experience in scoping and evaluation Defining overall considerations, including scalability, maintainability, cost, operations and technology principal risk to provide a recommendation
Minimum 15 years of relevant banking and project management experience
Familiar with implementation of Cloud HCM solutions will be advantageous
Bachelors degree in engineering/ business/ finance or equivalent
Group Technology and Operations designated business units heads
Respective business units