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Senior Learning Specialist-Shenzhen

Job Title: Senior Learning Specialist-Shenzhen
Location: Shenzhen
Reference: 0DF651AE936E1220
Job Published: September 13, 2018 13:51

Job Description

  • Facilitate, coordinate and lead New Hire orientation sessions (in region) along with Community role onboarding
  • Conduct learning gap analysis based on WeWork brand experience, standards, and KPIs
  • Support local management to offer ongoing development in operations, community, and sales through hands-on instruction and feedback
  • Partner with local department leads to regionalize training content as necessary
  • Support location openings for new teams to ensure standards are being met within first 30 days of start date.
  • Coordinate training around new role onboarding (promotion-based)

  • Facilitate WeWork onboarding sessions for new employees in region / territory
  • Support the General Managers/Community Directors and train current employees based on the market needs through hands-on feedback sessions
  • Partner with the global training team to ensure Community Learning in local market is effective and representative of WeWork's brand and culture
  • Live training, presentations, voice and content delivery
  • Virtual learning sessions / Distance learning
  • Coordinate training plans and development related to new role onboarding
  • Monitor completion of required Community training content (onboarding, e-learning)
  • Facilitate core learning sessions by being certified through Train the Trainer sessions on core learning workshops, developing your personal mission & telling your story, how to coach, give feedback, and provide development conversations.

  • College degree or equivalent with experience in business, marketing, or management
  • 3+ years experience in providing multiple types of learning experiences
  • Proven success record and strategic experience in training and coaching
  • At least 1 year experience as a Community Manager or 2+ years hospitality / retail management experience
  • Knowledge of training, customer service, building company culture and change management methodology
  • Ability to build and maintain effective relationships; ability to build trust with team and implement accountability through leadership and integrity
  • Exceptional relationship management and organizational skills
  • Demonstrates our values with integrity, responsibility and as strong belief in our Company mission