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Senior HR Svs Delivery Specialist - HK Benefits - HSBC Operations, Services and Technology - NH

Job Title: Senior HR Svs Delivery Specialist - HK Benefits - HSBC Operations, Services and Technology - NH
Location: Foshan
Industry:
HR
Reference: 5077DEA59840765D
Job Published: March 16, 2019 12:53

Job Description

Description

Some Careers grow faster than others.

If youre looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.

HSBC Operations, Services and Technology

HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HOST combines global expertise and technology to help keep us ahead of the competition.

Global Service Delivery

Within HSBC Operations, Services and Technology, Global Service Delivery is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance. Every day, customers all over the world are paying bills, buying homes and setting up companies and every day, Global Service Delivery teams are making sure all this happens smoothly.

Role Purpose

We are currently seeking an ambitious individual to join this team working together with colleagues to define, manage and achieve divisional business targets. In this role, you will:

Customers / Stakeholders
  • Provide service excellence and driving quality of work for improving customer satisfaction
  • Ensure high Customer Service Standards and participate rigorous customer centric quality Campaigns/initiatives to increase Quality awareness.
  • To meet or exceed high internal service excellence benchmarks to ensure customer satisfaction
  • Problem situations are proactively identified, resolved and escalated to give maximum customer satisfaction. Appropriate measures are taken to improve quality and prevent recurrence
Leadership & Teamwork
  • Self-development through soft skill training, personal development plans and performance management reviews
  • Strive to meet business objectives by enhancing self-ability
  • Create robust team environment where skills and knowledge is shared to achieve team and business goals
  • Ensure to be aware of individual/department performance targets and achievements
  • Knowledge and experience is shared with team members, providing assistance on referred/technical issues
  • Progress reviews on performance are undertaken within agreed timescales. Take positive action to others advice and guidance in a constructive manner

Operational Effectiveness & Control

  • To continually reassess the operational risks inherent in the business taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
  • To implement Group Compliance Policy by containing compliance risk in conjunction with the relevant compliance department. The term compliance embraces all relevant laws, rules and codes with which the business has to comply.

Qualifications

Knowledge
  • College or university degree

Experience and skills

  • Preferably with minimum 1 years experience in a processing or office environment

  • Strong customer orientations. A high standard of interpersonal sensitivity and communication skills.

  • Familiar with the Banks HR policies and various Retirement Scheme Rules

  • Knowledge on Hong Kong Employment Ordinance, MPF Ordinance and IRD Tax reporting requirements

  • PC skills Word, Excel & Access

Youll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

*Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China *

Job Field

: Human Resources