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SENIOR HR SERVICES SPECIALIST - AP

Job Title: SENIOR HR SERVICES SPECIALIST - AP
Location: Singapore
Industry:
HR
Salary: 5500
Reference: 8A2F1F33560E4993
Job Published: January 06, 2022 03:49

Job Description

Job Summary


Provides direct support to company employees, other HR groups and company management as part of a centralized function to handle a variety of HR-related transactions. Receives and responds to requests concerning HR policies/programs. Appropriately routes requests from employees to others for additional information. May respond to practices inquiries via online resources and/or telephone. Processes various paper and electronic forms related to documenting human resources activities such as new-hire onboarding, change-of-status, performance evaluations, benefits, termination of employment, etc. Inputs employee personal data into human resources information/computer system (HRIS) database and/or documents activities as requested.


Job Responsibilities

  • Performs Onboarding, Offboarding, Benefits Administration support, Audits (if region requires) etc.
  • Receives, routes, resolves, and properly closes all RA HR inquiries within their specialty or assignment in an accurate and timely manner. Specialist areas could include, but are not limited to: hiring and onboarding, employee data changes, leave of absence administration, accommodation requests, employee separations, global mobility transactions, and local benefit or payroll support.
  • Provides data entry support when employees are unable to complete activities through the self-service portal in Workday.
  • Handles escalated requests and provides a proper solution by analyzing the problem, the impact on the customer and advising on any appropriate actions.
  • Collaborates with appropriate HRSC leadership/staff, COE, HRBP or third parties to resolve complex inquiries or transactions.
  • Uses Workday Help tool to accurately capture, track, and follow-up on inquiries; entries used to monitor KPI trends, track performance, provide feedback, and improve quality.
  • Maintain employee documentation (personnel file creation, retention, and deletion)
  • Identifies and implements process improvement projects to enhance customer experience.
  • Educate employees and managers on HR resources available to them and encourage the use self-service tools.
  • Provides consultation on integrating new acquisitions into our standard HR practices and systems.
  • Execute in partnership with HRBPs/HRGs on business reorganizations to ensure organizational structures are accurate.
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