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Senior HR Service Specialist

Job Title: Senior HR Service Specialist
Location: Singapore
Reference: FC1DC6F1EFBAE2EB
Job Published: January 06, 2022 00:18

Job Description

Roles & Responsibilities

Job Description

Performs day to day processing of HR requests related to one or more service lines (Employee Life Cycle, Integrated Talent, Global Mobility, Learning & Development, Compensation & Benefits, Payroll, People Analytics and HRIS) for an assigned group of employees handling also complex and escalated tasks. Ensures appropriate support for internal customers and deliver accurate and timely processing of information with all stakeholders and assures that quality controls like e.g. the 4-eye-check are carried out.

Key areas of responsibility will include, but are not limited to:

Service Delivery - Execute and deliver assigned HR Services according to defined service level agreement(s). Handles complex/escalated tasks.

  • Support Service - Deliver HR Service support to the HR community, managers and employees. This include: on-boarding and off-boarding administrations, employees P-filling and HR records management, administrate local AskHR tickets and ensure timely closure of tickets, any other task/assignment given from time to time.
  • Process optimization Recommends enhancements and simplification of existing processes and procedures based on feedback and experience with customers. Leads some process improvement activities and participates in various quality control and audit activities.
  • Special programs - Recommends, develops, and assists in implementation of special programs in area of functional specialty. Supports HR cross-functional initiatives in area of functional responsibility.
  • System Records employee enquiries in an appropriate IT system (ticket tool). Recommends changes to system functionality and supports systems implementation/upgrade in area of functional responsibility.
  • Data Entry & Documentation Maintains a high level of data quality and accuracy in the systems. Provides on-demand reports related to the process when required.
  • Requirements

  • Bachelors/Masters degree in any stream, with 4-5 years of experience in HR Operations
  • Cross countries HR operations support
  • Experience in HR Shared Services for a Global Company will be an added advantage.
  • Experience in payroll and statutory filing are mandatory
  • SAP knowledge is a must
  • Proficiency in Ms Office, along with organizing, coordinating and analytical skills.
  • The ability to work in teams, within deadlines and be process oriented will be an ideal fit.
  • Strong verbal and written in English communication skills is a must
  • Ability to handle multi-tasks and work under tight timeline

  • Tell employers what skills you have
    Quality Control
    Analytical Skills
    Process Improvement
    Data Quality
    Employee Engagement
    Data Entry
    MS Office
    Benefits Administration
    Process Optimization
    Customer Service
    Employee Relations
    Service Delivery