Oversee a team of officers in HR Business Process Outsourcing which includes end-to-end recruitment , scholarship and internship management , leave and benefits administration , training administration , events management, as well as, data entry, reporting and analytics
Ensure the smooth running of operations in accordance to prescribed policy, standing operating procedures and customers expectations.
Verify and/or approve the deliverables of the team in accordance to standard operating procedures.
Coach and provide on-the-job-training to the team.
Work closely with HR Manager/Director to oversee the staff training and development , performance review and staff welfare of the team.
Responsible for meeting KPIs
Engage with stakeholders and attend meetings/discussions with customers on working level.
Address customer issues promptly.
Identify areas of improvement and propose corrective actions to HR Manager.
Adhere to high ethical standards, and comply with all regulations/applicable laws
Degree in Human Resources, or relevant discipline.
At least 3years of experience in HR or related field including supervisory experience.
Past experience in shared services is an added advantage
Past working experience in government ministries and statutory boards is preferred
Experience using Workday is an advantage
Tech-savvy with good proficiency in Microsoft Office
Strong aptitude to learn and pick up new skills, highly adaptable
High level of initiative and mindset of continuous improvement
Meticulous, detail-oriented and organized
Independent, resourceful, team player, results driven and customer focused