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Senior Expert HR Transformation– Global Work, Time & Pay

Job Title: Senior Expert HR Transformation– Global Work, Time & Pay
Location: Singapore
Reference: 6426ED271121D72D
Job Published: November 25, 2021 20:11

Job Description

About us

DHL is present in over 220 countries and territories across the globe, making it the most international company in the world. With a workforce exceeding 350,000 employees, we provide solutions for an almost infinite number of logistics needs.
DHL is part of the worlds leading postal and logistics company Deutsche Post DHL Group, and encompasses the business units DHL Express, DHL Parcel, DHL eCommerce, DHL Global Forwarding, DHL Freight and DHL Supply Chain.
We connect people and improve their lives. And we do it by being uncompromisingly customer-centric and delivering excellence day in and day out. By bringing people together and making life simpler for our customers, our employees, our investors, and our society we help make the world a better place.
Being The Logistics Company for the World goes well beyond our global presence in over 220 countries and territories, or our tireless pioneer spirit when it comes to new markets. It also extends beyond our unique ability to offer a remarkable range of logistics solutions from mission-critical express deliveries to economical freight transportation, from taking the complexity out of customs to managing the complexity of global supply chains and everything in between.
We want to be the logistics company people turn to the first choice not only for all shipping needs, but also the first choice for career and investment opportunities, and being the global benchmark for responsible business practice.


The aim of the global Business Process Optimization (BPO) is to optimize the value flow along globally streamlined end-to-end transactional HR processes. The BPO is key in driving, shaping and enforcing the end to end HR process flows within DHL Supply Chain. The BPO work includes improving process quality, fulfilling the customer's expectations and reducing process cost; further benefits include reduced and more predictable audit fees and effort and enhanced security controls.

The HR BPO department is structured along process towers and supporting roles. Process towers are responsible for owning end-to-end processes, collection, assessment, documentation and standardization of existing processes. In addition the process towers will be responsible for implementing newly or amended standardized processes and continuously checking compliance and performance for improvements in collaboration with supporting roles.

The Global Work Time and Pay Process Tower Senior Expert is responsible for designing and developing medium-high complexity processes globally, managing the process towers activities and also accountable for developing and coaching team members.

What is your day to day role?

  • Interact with stakeholders of the regional/country HR organizations and BPO peer group; provide feedback on process-related content topics and questions of medium to high complexity regarding the Work Time and Pay process and develop solutions fitting the customer's needs
  • Align all proposed process changes with affected middle management stakeholders (e.g. regional representatives)
  • Articulate need for global process design and convince middle management stakeholders of required change
  • Ensure engagement from the BPO country/regional extensions
  • Define process to be reviewed and captured by global BPO
  • Identify, collect, and perform process improvements based on global standards, process execution performance, and operational observations from reviewing: business requirements, change request and continuous improvement initiatives
  • Assess cost/benefit of potential process improvements
  • Make recommendations on changes
  • Represent global BPO in the defined change alignment process (involving middle management stakeholders) for all changes related to Work Time and Pay process
  • Requirements

    What experience do we require?

  • In-depth HR or business experience
  • in-depth experience in HR, process improvement/management and/or project management
  • Good understanding of transactional HR processes and the Work Time and Pay process in particular
  • Advanced ability to analyze Work Time and Pay business processes and provide recommendation for optimizing them
  • Good general business and operational management experience
  • Intermediate to Advanced functional / technical knowledge of global and regional HR, Time and Attendance, and Payroll systems (ideally Oracle R12, Kronos, and SAP or PeopleSoft Payroll)
  • Intermediate to Advanced functional / technical knowledge of Payroll integration to Financial (General Ledger) systems
  • Location: Singapore Preferred (wider APAC considered)

    What you'll need to do next?

    If you have a proven track record of achievement to match the requirements for this role and you are looking for your next career move, simply apply online ensuring that a full up to date CV is attached with your application.

    We will ensure that all our resourcing activities are fair, transparent and consistent across the Globe. We want to ensure that the candidate experience is of the highest professional standard.

    The Company is committed to providing equality of opportunity for all employees. Furthermore we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.