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Senior Executive, Field Resource & Recruitment - Consumer Insights

Job Title: Senior Executive, Field Resource & Recruitment - Consumer Insights
Location: Singapore
Reference: 73EA06F94542EF76
Job Published: April 15, 2022 06:29

Job Description


The Field Resource & Recruitment team serves a crucial role in supporting fieldwork and ensuring that logistic works for Quantitative projects run smoothly and professionally under our fast pace business. He or she is expected to take an active role in planning and manage time to be able to support a number of logistics works from different projects that mostly come at the same time with minimal mistakes in a timely manner.


As a Field Resource & Recruitment Senior Executive you will be responsible for the following:

  • Recruit suitable interviewers and contractors to work on assigned projects

  • Ensure on-time and high-quality recruitment

  • Coordinate interviewers training sessions, conduct induction/project training and manage onboarding paperwork

  • Manage administration, contractor payroll and purchasing tasks

  • Update system, manage welfare and disciplinary oversight of interviewers

  • Visit fieldwork sites (island-wide locations including the air, land and sea checkpoints) to conduct site training or witnessing

  • Lead the Field Resource & Recruitment team, including coaching team members, reviewing and optimising processes continuously, and act as point of liaison amongst various stakeholders representing the Recruitment team

  1. Interviewer Recruitment, Training & Management:

  • Prepare job descriptions and manage job advertisement postings to ensure steady in-flow of candidates

  • Screen candidates and accurately assess suitability for projects

  • Schedule interviews, briefings, trainings and initiate administrative tasks to onboard and equip contractors to work on projects

  • Conduct Induction/project training and ensure all contractors understand the NielsenIQ Code of Conduct and Field Standards and Policies, including confidentiality and security requirements

  • Update system for resource allocation at project level, and monitor quality and productivity via feedback from Project team

  • Coach, counsel and re-train contractors as necessary; document all performance and disciplinary issues

  • Perform Validation Checks on interviewers work and accompany/observe a sample of their interviews

  • Provide deserved recognition and ongoing performance feedback to Interviewers to improve their morale and motivation, and encourage continuous improvement

  1. Administrative tasks:

  • Assign and manage field inventory including contracts, IDs, policies, passes, PPE training, ART kits, tablets etc

  • Manage and maintain up-to-date and accurate contractor database for contractor evaluation

  • Ensure timesheets, claims and expenses are verified, authorised and submitted for processing

  • Communicate the following to Team leader and CI Ops Leader in timely and objective manner:

  • Concerns regarding training and/or project requirements

  • Validation-related queries/issues of concern

  • Work-related incidents, including security incidents

  1. Risk & Process Management

  • Proactively identify and manage resolution of risks and issues that may negatively impact a project deliverable

  • Seek and implement innovative ways to remove project obstacles

  • Escalate project issues and risks as appropriate

  • Develop business continuity plan to enable business to recover from an emergency or disaster

  • Ensure that all internal systems and documentations are appropriately updated in a timely manner

  • Continuously aim to deliver projects to the highest quality possible

  1. Communication

  • Conduct regular project reviews and be well-informed on status of projects

  • Document, share and leverage project lessons learned and promote best practices for continuous improvement

  • Facilitate strong cross functional communication by building strong working relationships across departments

  • Maintaining internal and external communications, including regularly updating project progress and building trust with all stakeholders

  1. People Management

  • Establish high standards of performance and hold associates firmly accountable for meeting those standards

  • Provide support, recognition and feedback to assist employees to achieve their performance standards

  • Act as coach, guide and mentor to address professional development goals and needs of direct reports

  • Ensure proper dissemination of information and implementation of company rules, regulations, policies and procedures given the wide-spread of operation associates



  • Minimum diploma qualifications in any discipline

  • 3+ years experience in market research industry

  • Strong communication and people skills; able to effectively problem solve and diffuse potential conflicts

  • Organised with strong time management skills; proactive and able to meet deadlines and follow-up on action items

  • Detail-oriented, both in receiving and giving instructions

  • Good command of English and local language(s) (verbal and written)

  • Interviewer recruitment and sourcing capabilities

Additional Information

About NielsenIQ

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand whats happening now, whats happening next, and how to best act on this knowledge. We like to be in the middle of the action. Thats why you can find us at work in over 90 countries, covering more than 90% of the worlds population. For more information, visit .

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.