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Recruitment Operations Manager

Job Title: Recruitment Operations Manager
Location: Singapore
Reference: 224D978E51E1D8AF
Job Published: April 23, 2022 05:01

Job Description

Job Description

The Recruitment Operations Consultant (ROC) partners with existing and new client teams to ensure processes are designed and being followed for service efficiency and client satisfaction.

The ROC provides both highly analytical as well as highly creative ideas to foster an environment of operational excellence.

The ROC is responsible for the stabilization of new clients and the optimization of existing clients.


  • Complete Stabilization process for new clients and optimization process for existing clients as assigned.
  • Understand process design for each client, auditing for quality and adherence.
  • Make process or action recommendations to enable teams to stabilize quickly or increase efficiency and quality.
  • Lead or participate in discovery sessions to understand current state of the client team.
  • Document existing experience for leadership, hiring managers, client recruiters and candidates.
  • Research and application of best practices, both internally and externally. - Understand and include technology, automation and self-service where possible.
  • Create the process maps to visualize the experience, the training guides to support the process, as well as the communication and templates as required.
  • Create a roadmap from current state to desired future state, including priority, sequence and change management dependencies.
  • Own prescribed solutions and act as process expert.
  • Drive continuous improvement methodologies and adjust the process to meet the needs of the client team.
  • Assist in training the team and hiring managers in the new experience. - Create the reporting and monitoring capabilities to benchmark effectiveness of the experience.
  • Communication of progress, risks, expectations, timelines, milestones and other key project metrics to Service Delivery leaders and team members. - Other duties as assigned.



  • Bachelors degree in business, management, human resources, communication or other related field is strongly preferred.
  • High school diploma or equivalent required.


  • At least two or more years experience in talent solutions or project management required. General knowledge of recruitment industry and RPO preferred.

Functional/Technical Knowledge, Skills and Abilities Required:

  • Strong proficiency with Microsoft Office Suite.
  • Experience using recruitment technologies such as Applicant Tracking Systems (ATS) and social media tools.
  • Sound judgment, data management and reporting experience and ability to handle complex information and client requests.
  • Quantitative skills and continuous improvement methodologies.

Additional Information

All your information will be kept confidential according to EEO guidelines.