Job Description
Recruitment Manager
Baguio City, PH
About Us
As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry-leading experience, Sitels 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries. Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences. Sitel is a subsidiary of Groupe Acticall. Visit www.sitel.com to learn more.
Job Summary
Proactively manages the sourcing and recruitment operations activities of the site to employ, place and/or transfer internal and external candidates for agent positions ensuring adequate and timely staffing
Ensures the sites are effectively staffed with quality associates with focus on employee retention
Acts as Company advocate within the community to identify sources of candidates by initiating and maintaining relationships with outside sources such as employment agencies, job fair sponsors, local chambers of commerce, schools and colleges, or through other business channels
Utilizes multiple sourcing techniques including website postings, employee referral programs and a variety of low-cost recruitment sources
Builds and implements community relations programs related to recruitment strategies
Builds pool of qualified applicants reducing lead-time required to fill jobs quickly
Complies with federal and state employment laws and regulations
Emulates best practices in the field of employment
Creates processes that are efficient, effective, and customer-focused
Educates managers as needed on employment law
Designs and places employment advertising
Monitors selection criteria and testing techniques to ensure compliance to standards and participates in the development and implementation of revisions
Education and Experience
WORK EXPERIENCE
Two (2) or more years of successful leadership experience in Talent Acquisition
Call center experience strongly preferred
EDUCATION
Business-related college degree or equivalent combination of education and experience in HR or general business
Knowledge/Skills/Abilities
Strong knowledge of local employment laws with ability to ensure legal compliance related to recruiting activities
Proven ability to successfully recruit agents to maintain retention and meet demands of high volume recruiting needs
Demonstrated success as a business partner in providing leadership in a fast paced, customer focused environment
Ability to develop and maintain strong business relationships both internally as well as externally
Ability to influence others and present a positive Company image
Recruitment Manager
Get to Know Us
We are Sitel. Our 80,000 people across the globe connect many of the worlds best-known brands with their customers 3.5 million times every day. As a global leader in customer experience (CX) management, we deliver experiences through voice, chat, social media and for 400+ clients, from Fortune 500 companies to startups.
Job Snapshot
Employment type
Full-Time
Locations
Pasig
Quezon City
Mandaluyong
Tarlac
Baguio
Palawan
Compensation and Benefits
Well done
Competitive compensation package
Performance incentive plans
Rewards and recognition programs
Get well
Coverage for Same Gender Partners and Domestic & Common-law Partners
HIV/AIDS coverage
Voluntary enrollment of over-aged dependents
Mental Health coverage
Solo parents can enroll both parents and children
Unlimited formulary medicine and medicine reimbursement
Optical and dental coverage
Bereavement assistance
Well-being
Salary loans from our partner financial institutions
Sitel Perks associate discount program
Sitel Fit program
State of the art site facilities
MAX (My Associate Experience)
Well-rounded
Track training programs
Access to My Academy and Empower Center
My Associate Experience Learn Program
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