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Manager/Senior Manager

Job Title: Manager/Senior Manager
Location: Singapore
Reference: 9A441DC9BDA6796D
Job Published: June 14, 2019 13:34

Job Description

The employer is an University.

  • Lead a team of Operations leads and specialists to ensure the delivery of HR function & Staff Services
  • Leverage on HR tools and external systems to complete assigned work and ensure HR systems are maintained timely and accurately based on agreed procedures and standards
  • Collaborate with business partners, centres of excellence and other departments (eg. payroll, legal, IT & vendors) to manage suggestions, compliments, complaints and escalations in assigned area of responsibilities
  • Collaborate with external stakeholders including government agencies to resolve matters relating to Work & Related passes and Screenings
  • Support auditors' queries and reporting requirements
  • Proactively identify gaps and implement measures to improve process control and compliance in your function
  • People Management and Project Responsibilities
  • Lead and coach team members on daily operational activities
  • Make decision within area of responsibilities
  • Able to multi-task, manage resource planning and workload surges
  • Proactively find ways to enhance work processes for improved performance
  • Support customer engagement initiatives to strengthen sharing and partnership
  • Use of dashboards, reports and metrics to engage in meaningful discussions with external and internal customers in HR shared services
  • Participate in projects to implement enhanced solutions or new technologies
  • Good Degree in any discipline
  • More than 10 years of working experience including 8 years preferably in a shared services environment
  • Functional knowledge of associated HR business processes and practices
  • Knowledge of SAP HR, visualisation solutions and process improvement methodologies are advantageous
  • Proficient with information technology, including Microsoft Excel, Word and Powerpoint
  • Strong people management, facilitation and stakeholder management skills
  • Experience in leading teams, both internal and external
  • Results oriented with a service and process-centric mind-set
  • Resilient with the ability to deal with changing business requirements and challenging situations in a positive and productive manne

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