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Manager, HR Services

Job Title: Manager, HR Services
Location: Singapore
Reference: FBB805611A93E779
Job Published: April 23, 2022 06:19

Job Description


People Services is a part of Mastercards Global Business Services Center (GBSC) HR shared service center and is responsible for ensuring support in resolving employees HR inquiries and supporting HR programs and processes on a global basis. Have you supported a global operations function responding to and resolving employee inquiries, either in HR or another functional area? Do you have experience managing resources in a help desk or shared service center environment? Are you passionate about supervising daily activities within a department including mentoring, motivating and coaching a team? Do you have experience or an interest in supporting HR programs and processes? Do you have a passion for people? Are you an HR professional with high energy and commitment to developing a high energy, responsive team? Can you demonstrate your ability to lead thoughtful decision making and be flexible in a fast paced, deadline focused, changing environment? Role Supervises, coaches, and develops a work group/team Ensures own team(s) compliance to goal setting and performance appraisal process Ensures adherence to established policies, procedures, and service level agreements are met Responds to escalated HR inquiries and partners with HR systems team to implement preventative solutions Identifies and implements opportunities to improve internal customer support strategies Builds and maintains positive work relationships with members of other teams in Global HR and other GBSC functional areas to communicate effectively and to ensure compliance with cross-team responsibilities Trains HR tier 1 People Services/Service Center staff Manages confidential data in a professional manner according to Mastercard HR privacy code of conduct Participates in acquisition integrations from initiation through implementation ensuring compliance from an audit perspective Ensures accurate, current and complete information within the internal HR knowledge base Operates in partnership with HR teams and colleagues across all regions to ensure the effective delivery of HR support and HR systems related actions All About You Ability to lead, coach and motivate organization effectively with proven track record of leading a team in an HR Department Demonstrated ability to work independently and lead groups to complete time-sensitive projects within internal and external deadlines Proficient in HR concepts and terminology Strong communication, both orally and in writing in a clear and straight-forward manner Ability to make decisions and solve problems while working under pressure Ability to manage the work of a fast paced department Strong relationship-building skills and the ability to work with people at all levels in the organization Highly organized individual who knows how to develop and maintain excellent working relationships as well as providing customer satisfaction are needed COVID-19 Considerations We value the safety of each member of our community because we know were all in this together.In many locations, which may change over time, weve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice. In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted. Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team. Everyone must be vaccinated to enter Mastercard offices at this time. Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercards security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercards guidelines.