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Manager, HR Operations - China WFA - HBCN - HSBC Operations, Services and Technology - Nanhai/G

Job Title: Manager, HR Operations - China WFA - HBCN - HSBC Operations, Services and Technology - Nanhai/G
Location: Foshan
Reference: E58334CA5E306262
Job Published: November 09, 2018 12:59

Job Description


Some Careers grow faster than others.

If youre looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.

HSBC Operations, Services and Technology

HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HOST combines global expertise and technology to help keep us ahead of the competition.

Global Service Delivery

Within HSBC Operations, Services and Technology, Global Service Delivery is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance. Every day, customers all over the world are paying bills, buying homes and setting up companies and every day, Global Service Delivery teams are making sure all this happens smoothly.

Role Purpose

We are currently seeking an ambitious individual to join this team working together with colleagues to define, manage and achieve divisional business targets. In this role, you will:

Impact on the Business/Function
  • Drive team to deliver expected results on set objectives via regular monitoring and guidance
  • Develop / Revise operations metrics, Procedures for effective operations, reduced cost, increased productivity, sustainable quality etc
  • Effective People, Process, Customer, Stakeholder management and performance level
  • Act as SME of the process with end-end process knowledge
  • Ensure a seamless workplace to carry out daily operations
  • Meet all SLA, Business Objectives, and Organization driven goals
  • Effective staffing and scheduling to run daily operations
  • Problem solving for short & long-term issues
  • Timely and right decision making skill with less supervision
  • Process Compliance in all audit
  • Accurate data tracking and recording on operational, people, process, audit, PMI, Appraisals etc
  • Manage attrition and timely hiring
  • Timely FTE/Transactions billing in tools & records
  • Conduct monthly feedback sessions and half-year review / annual appraisals
Customers / Stakeholders
  • Responsible for customer escalations and escalation management / resolution
  • Good coordination and collaboration with business partners, Quality functions, MI etc
Leadership & Teamwork
  • Drive team towards exceeding their objectives and benchmarks
  • Be a coach, mentor and role model for each and every aspect of operations
  • Create team work and cohesive work environment with motivated workforce
Operational Effectiveness & Control:
  • Monitor process health and controls in place and bring sustainability / repeatability
  • Drive continuous improvement with year on year incremental results
  • Manage team budgets per limit
  • Retain the talented and skilled employees bringing value to the business
  • Periodic reporting on all metrics of operations and analysis targeted for better operations


  • University degree
  • Minimum 2 years in management for Data / Voice processes
  • Understand the company specific policies and local regulations in each entities as well as the impact to process and related functions
Skills and others
  • Excellent communication skills (written and verbal)
  • Good analytical skills and decision making
  • Good monitoring, controlling, and delegating skills
  • Hands-on experience in Human Resources operation management and / or related skills
  • Evidence of process management skills with an ability to initiate process improvements
  • Good customer orientations. A high standard of interpersonal sensitivity, communication and judgment skills.

Youll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

*Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China *

Job Field

: Human Resources