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Director/ Senior Director - Human Resources Partner

Job Title: Director/ Senior Director - Human Resources Partner
Location: Hong Kong
Reference: 9109D4AD7A798946
Job Published: November 09, 2018 12:56

Job Description

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people achieve their dreams and aspirations by putting customers needs first and providing the right advice and solutions. We operate as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2016, we had approximately 35,000 employees, 70,000 agents, and thousands of distribution partners, serving more than 22 million customers. At the end of 2016, we had $977 billion (US$728 billion) in assets under management and administration, and in the previous 12 months we made almost $26 billion in payments to our customers.

Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as MFC on the Toronto, New York, and the Philippine stock exchanges and under 945 in Hong Kong.

Manulife is committed to supporting a culture of diversity and accessibility across the organization. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request an accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description

General Accountability:

The incumbent is a strategic Human Resources partner for MIL, Hong Kong working effectively with the Senior Management Team of the assigned portfolios and their teams to drive competitive advantage for Manulifes business in the Country.

Reporting to the CHRO Hong Kong the position is accountable for driving the people strategy, advising and building effective talent pipelines, driving the change management in line with the requirements of Customer Experience Transformation (CXT) projects and work with the Senior Management to create a culture of empowerment and collaboration, and facilitating the journey towards the Bold Ambition through the new ways of working.

The position will partner with colleagues within the global, regional, and country human resources team to effectively and efficiently support business needs and deliver a coordinated and focused one HR service to the customers of HR.


Strategic HR partner to the assigned portfolios in MIL: drive people strategy, and execute strategic people priorities for the assigned portfolios enabling great employee experience, best employer in employee engagement, industry leader in nurturing talent, developing world-class leaders and building leadership reflective of our customer employee base.
Drive change in line with the requirements of CXT and the bold ambition.
Be the face of HR to the leadership teams of the assigned portfolios ensuring HR services and resources are delivered seamlessly and in a customer centric way to support acquisition, retention and engagement of employees in line with business needs.
Develop and drive appropriate HR transformation and change management plans within the assigned portfolios in support of the companys strategy and priorities.
Champion the benefits of the Manulifes operating model and lead the shift to a manager/employee self-service philosophy ensuring the appropriate provision of tools, training and change management.
Act like an exemplary leader: provide thought leadership, operate within appropriate financial disciplines whilst anticipating and identifying key areas requiring further investment.
Ensure effective organizational effectiveness metrics are in place and are executed against consistently including appropriate spans of control, organizational layers and managerial efficiency.
Ensures full compliance to and policies within local jurisdictions.
Partner with the leadership team in the assigned portfolios to drive a high performance culture by facilitating world class leadership interventions, performance management and employee engagement.
Integrates innovative HR practices into business as usual
Understands and leverages the impact of new technologies and social trends on effective people practices.


Around 12 - 15 years progressively responsible experience in complex HR roles with highlydemonstrated understanding and execution of integrated people solutions to support high performing businesses.
Successful experience in the global financial services industry preferred working effectively within a matrixed environment.
Degree level education with secondary professional qualification in Human Resources or related disciplines.
Self- starter with positive attitude; an optimist rather than a pessimist.
Strong team player who values and actively practices effective and collaborative relationship management.
Intellectually strong; having a compelling point of view and capable of articulating people solutions in a commercial language.
Resilient and comfortable working and leading in a changing and dynamic environment.
Excellent understanding of the changing HR environment, best practices and emerging trends.
Strong ability to manage competing demands of their role and to prioritize initiatives and activities in a seamless way.
Strong verbal, written and presentation skills.
Highly effective at translating strategy into execution.
Delivers on commitments and expectations
Genuine commitment and desire for continuous learning and improvement
Strong analytical skills with a focus on key issues, accuracy and attention to detail.
Strong knowledge of appropriate HR and industry legislation/practices and the ability to apply this knowledge.
Strong passion and commitment to positively differentiated customer service and commitment to operational excellence.
Excellent influencing and conflict management skills with the ability to build and maintain effective working relationships, and achieve business results through others.

Success Profiles:

Knowing the Business

Stays current on Manulifes strategy, key priorities, capabilities and resources; appropriately translates knowledge of the industry, customer and business into new approaches and solutions.

Strategic Visioning

Creates a picture of the future for Manulife; translates the vision into clear, specific, and achievable objectives that engage employees towards a common goal.

Innovative Mindset

Encourages curiosity and diversity of thought to generate ideas, experiments and takes calculated risks to improve the business.

Executing with Excellence

Sets challenging objectives and is focused on achieving results that are aligned with the organizations vision; pursues excellence in planning and delivering sustainable results

Influence Persuasion

Moves others towards a position (point of view), with or without authority, by setting expectations, and communicating expertise and a compelling rationale with an enterprise-wide mindset

Solution Focus

Owns problems through to resolution, makes timely decisions applies analytic/systematic reasoning to positively impact team results, organizational performance and the customer experience.

Primary Location: MFC, Kwun Tong

Organization MIL

If you are ready to unleash your potential its time to start your career with Manulife/John Hancock.