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Director of Human Resources

Job Title: Director of Human Resources
Location: Singapore
Reference: F18AE2CE393DCC19
Job Published: June 14, 2019 13:37

Job Description

Company Description:
Holiday Inn Singapore Orchard City Centre is managed by IHG as one of the hotels under the Holiday Inn brand. We are owned by the Harilela Group, a Hong Kong based private company with over 55 years of experience in hotel development and management in Hong Kong, China, the Far East, Europe, Canada and the US.
The Hotel opened in 1985 as Holiday Inn Park View Singapore. We were renamed as Holiday Inn Singapore Orchard City Centre on 17 November 2009 with the hotel fully refurbished under the Holiday Inn Refresh initiated by IHG. We have 322 fully equipped guest rooms, 11 function rooms, an all day dining restaurant Window on the Park and the award-winning Tandoor North Indian Restaurant which serves authentic North Indian cuisine.
The Holiday Inn brand is a midscale full service brand with a global reputation for service, comfort and value. Holiday Inn provides affordable friendly service for both business and leisure travellers and we pride ourselves as the worlds most recognized hotel brand.
Director of Human Resources
Job Description:
At Holiday Inn Hotels & Resorts , our job is to bring the joy of travel to everyone. Thats where you come in. When youre part of the Holiday Inn Hotels & Resorts brand youre more than just a job title.
At Holiday Inn, we look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guests experience an enjoyable one.
Join us as a Director of Human Resources in Holiday Inn Singapore Orchard City Centre. Youll have ambition, talent and obviously, some key skills. Because, for this vital role, were looking for someone who can:
  • Assist in the creation of and work within the established Human Resources department budget;
  • Monitor staffing and labour standards to manage costs;
  • Mitigate financial risks associated with employee relations issues;
  • Identify and analyse local compensation and benefits practices to ensure financial competitiveness;
  • Create programmes to foster teamwork and a positive work environment for all team members;
  • Educate and train leaders and employees on various topics, including performance management processes, progressive disciplinary processes, and related programmes, to foster productivity and enhance performance;
  • Conduct new team member orientation by providing information on hotel or company standards, policies, procedures and team member benefit programmes;
  • Ensure that hotel or company hiring standards and governmental regulations are followed in a timely manner for recruiting and selection processes;
  • Plan and assign work of the Human Resources staff. Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with hotel or company rules and policies;
  • Recommend and implement guest service strategies that engage colleagues to respond to changing guest needs;
  • Stay current on market trends and local changes that impact guest satisfaction;
  • Make time to interact with guests to solicit feedback and build relationships to understand how team members can increase guest satisfaction;
  • Work with department managers to develop initiatives to achieve service standards and drive continuous improvement in the guest experience;
  • Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community;
  • Ensure compliance with relevant employment laws and hotel or company policies and procedures;
  • Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programmes;
  • Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues;
  • In a union environment, manage labour relations and represent the hotel in grievances, mediations, arbitrations and contract negotiation;
  • Perform other duties as assigned. May also serve as manager on duty.
Job Details:
Bachelors degree / higher education qualification / at least 10 years of related experience in Human Resources.
In return for your hard work, you can look forward to a highly competitive salary and benefits package including:-
  • Duty meals
  • Birthday Leave on your birthday month
  • Medical, dental & optical benefits
  • Insurance Coverage
  • 25-50% F&B Discount at restaurants within IHG Singapore Hotels
  • Special Employee Rate at all IHG Hotels worldwide
  • Room to Grow opportunities
Application Submission:
Please send applications to