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Business Strategy Manager (Human Resources Management) – Contact Centre

Job Title: Business Strategy Manager (Human Resources Management) – Contact Centre
Location: Hong Kong
Reference: F3A18715E35A4DBD
Job Published: November 25, 2021 17:27

Job Description

Join Bank of China (Hong Kong)

Be a dynamic member of our team

  • We commit to excellence and professionalism

  • We value people

We offer challenging and rewarding careers that will further your personal development.

For other vacancies, please visit our website at

Job No.: 498264
Employment Type: Full time
Departments: Personal Banking and Wealth Management Department
Job Functions: Administration / Secretarial, Strategic Planning, Customer Service, Human Resources, Management, Project Management


  • Coordinate the staffing and development of contact centre, and formulate strategies and plans for successor grooming
  • Review and refine the HR-related plans and strategies, e.g. budgeting and forecasting, manpower planning, headcount control and contact centre related HR policy review
  • Assist in analyzing HR-related statistics and information, providing reports to management
  • Assist in collecting and sorting of HR-related indicators and progress
  • Participate in analysis and strategy formulation of HR-related project within contact centre according to the needs of business development
  • Support various operation functions among different units when needed, e.g. information collection, writing reports, data provision and internal communications, to ensure the effective execution of daily work and procedures
  • Execute and complete the work assigned by the superiors


  • Degree holder with major in Business Administration / Human Resources is an advantage
  • Good command of written English and Chinese
  • Strong communications, analytical, presentation and interpersonal skills
  • Good PC skills in Word, PowerPoint and Chinese input
  • Proficient in Excel
  • Candidate with less experience will be considered as Deputy Business Strategy Manager

We offer competitive remuneration package and comprehensive fringe benefits including medical and life insurance, and different types of allowances to the right candidate. Interested parties, please submit your application online. For details, please visit our website

To apply:

Data collected would be used for recruitment purposes only. It might also be disclosed to our subsidiaries or Associated Companies to process the information for appointment. Applicants who do not hear from us within 8 weeks may consider their application unsuccessful and their data will be destroyed within 12 months of receipt.