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Business Strategy Manager - (Contact Centre, Business Strategy Management, QA&HR Team)

Job Title: Business Strategy Manager - (Contact Centre, Business Strategy Management, QA&HR Team)
Location: Hong Kong
Reference: 09F882144F210DD4
Job Published: April 15, 2022 06:19

Job Description

Join Bank of China (Hong Kong)

Be a dynamic member of our team

  • We commit to excellence and professionalism

  • We value people

We offer challenging and rewarding careers that will further your personal development.

For other vacancies, please visit our website at

Job No.: 498398
Employment Type: Full time
Departments: Personal Banking and Wealth Management Department
Job Functions: Bank Operations, Strategic Planning, Human Resources, Project Management, Training & Development


  • Coordinate and organize training programs to improve staff performance and operation effectiveness

  • Responsible for monitoring the progress of training to comply with external and internal regulator

  • Review and refine the customer experience, including evaluate customer compliment, complaint and Net Promoter Score

  • Participate in formulate, plan and deploy training initiatives in alignment with the business goals and direction

  • Liaise with internal and external parties in building collaboration with business partners to manage and support the business development, and report to superior regularly

  • Design, formulate and implement the strategies for people development to sustain the talent pipeline

  • Handle various ad-hoc projects as assigned


  • Bachelor degree or above

  • Minimum 5 years of relevant working experience in personal banking management and administration, including 2 years experience at managerial role

  • Familiar with the overall operation of the Contact Centre and process improvement

  • Excellent ability to work independently with good time management

  • Strong sense of ownership, stakeholder management and organization skills

  • Excellent communication and presentation skills with good command of Chinese and English in both spoken and written including Putonghua

  • Proficient in using the MS Excel, Words, and PowerPoint

We offer competitive remuneration package and comprehensive fringe benefits including medical and life insurance, and different types of allowances to the right candidate. Interested parties, please submit your application online. For details, please visit our website

To apply:

Data collected would be used for recruitment purposes only. It might also be disclosed to our subsidiaries or Associated Companies to process the information for appointment. Applicants who do not hear from us within 8 weeks may consider their application unsuccessful and their data will be destroyed within 12 months of receipt.