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Associate Director/Director, HR Shared Services

Job Title: Associate Director/Director, HR Shared Services
Location: Singapore
Salary: 60
Reference: B4B7260542053B4C
Job Published: November 10, 2019 13:05

Job Description

The company is a leading medical services provider.

  • Understand the business in order to anticipate the needs of the HR Leaders and provide proactivesupport.
  • Act as vendor relations liaison to identify issues and areas of improved performance.

  • Maintain issueslogs and SLAs for assessment of service delivery.

  • Create a collaborative partnership with the team to create seamless support of background checks forour candidates and managers.

  • Manage HR programs with a lens on assessing programs across the company to standardize inconjunction with process owners and key stakeholders

  • Collaborative management for program relationships throughout all areas; service levels agreements,key performance indicators, invoice approvals, reporting etc.

  • Develop and maintain detailed work plans which include identification of project tasks, clearmilestones and assignment of project task responsibilities,

  • Perform tasks associated with program administration such as submitting forms, gaining approvals,documenting SOPs, etc.

  • Develop and maintain program metrics including usage and divisional demographics

  • Change Management/Communication/Training: coordinating training and communication activities,tracking program metrics collaborating and coordinating with HR partners to manage variousprograms administration. Participate in special project within HR and the business group(s)supported.

  • Undergraduate Degree and Professional Human Resources or HR Support Services experience

  • Previous HR Shared Services and support center experience

  • Previous supervisory experience required

  • Manager of people manager experience preferred

  • Vendor relations experience

  • Advanced knowledge of HR laws and principles

  • Strong analytical skills, with excellent verbal and written ability

  • Proficiency with related software tools including, but not limited to, HRIS Systems, SharePoint,

  • Microsoft office, Excel, Ticket Management

  • Bound by ethical and professional HR Standards

  • Professional HR Certification preferred