The company is a leading medical services provider.
- Understand the business in order to anticipate the needs of the HR Leaders and provide proactivesupport.
Act as vendor relations liaison to identify issues and areas of improved performance.
Maintain issueslogs and SLAs for assessment of service delivery.
Create a collaborative partnership with the team to create seamless support of background checks forour candidates and managers.
Manage HR programs with a lens on assessing programs across the company to standardize inconjunction with process owners and key stakeholders
Collaborative management for program relationships throughout all areas; service levels agreements,key performance indicators, invoice approvals, reporting etc.
Develop and maintain detailed work plans which include identification of project tasks, clearmilestones and assignment of project task responsibilities,
Perform tasks associated with program administration such as submitting forms, gaining approvals,documenting SOPs, etc.
Develop and maintain program metrics including usage and divisional demographics
Change Management/Communication/Training: coordinating training and communication activities,tracking program metrics collaborating and coordinating with HR partners to manage variousprograms administration. Participate in special project within HR and the business group(s)supported.
Undergraduate Degree and Professional Human Resources or HR Support Services experience
Previous HR Shared Services and support center experience
Previous supervisory experience required
Manager of people manager experience preferred
Vendor relations experience
Advanced knowledge of HR laws and principles
Strong analytical skills, with excellent verbal and written ability
Proficiency with related software tools including, but not limited to, HRIS Systems, SharePoint,
Microsoft office, Excel, Ticket Management
Bound by ethical and professional HR Standards
Professional HR Certification preferred