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Assistant Manager, Shared Services HR Faculty

Job Title: Assistant Manager, Shared Services HR Faculty
Location: Singapore
Reference: B7E0AA6A75B369FB
Job Published: November 25, 2021 20:02

Job Description

Service Delivery

  • Lead and manage the effective, efficient, timely & accurate delivery of services by the team in accordance within agreed SLA milestones and targets, which includes the following:

    Provide support to university and school/college committees formed for the appointment, reappointment, appraisal, promotion and tenure of Faculty members including Faculty Appointment & Reappointment Committee (FAR), Promotion and Tenure Review Committee (PTRC), School Search Committee (SSC), School Review Committee for Promotion and Tenure (SRCPT) and School Review Committee (SRC/SREC).

    Track and support the implementation of key decisions made during the university level committees (PTRC, FAR).

    Conduct recruitments in partnership with local units and Search Committees as part of the Faculty appointment process

    Ensure that contract preparation is administered accurately and timely upon confirmation of the candidate by the local units

    Manage contract reappointment for faculty and ensure that the process is completed in a timely and accurate manner

    Facilitates the following exercises in accordance to the universitys guidance. Supports University level review meetings and ensures outcomes are administered accurately and in a timely manner:

    Bi-annual Promotion and Tenure Review

    Annual Faculty Performance Appraisal Exercise

    Annual Lecturer Promotion Exercise

    Oversee the Exit Management process for Faculty staff

  • Operational Excellence

  • Address issues that are escalated by HR Executives in the team

  • Enhance the relationship between NSS HR and its customers by leading the resolution of escalated issues, conflicts, complains and queries from customers

  • Continuously improve service levels and operational excellence by analysing and refining SLAs periodically

  • Update operational procedures and processes to meet University internal controls and policies

  • Drive the process improvements and standardisations by identifying potential automation opportunities, and streamlining opportunities

  • Relationship Management/Customer Relations

  • Ensure seamless HR processing and service delivery by interacting and collaborating with other Process Team Leads and HR Business Partners

  • Build strong working relationships by understanding the working culture and dynamics of each local unit

  • Develop business relationships with HR Centre of Excellence units to ensure the alignment of HR transactional services with NTU HR policy & strategic direction

  • Human Resource Management

  • Develop Faculty HR team members to perform their required role

  • Foster teamwork, improve service levels and build organisational culture by mentoring, coaching and guiding team members and identify their training needs and opportunities for development

  • Ensure alignment of the individuals objectives to the organisation objectives by setting performance targets for the team members

  • Conduct performance appraisal

  • Requirements
  • Bachelor Degree in Business management, Human Resource or any other related fields.

  • Preferably minimum 3 years of relevant experience in an HR environment with supervisory skills

  • Familiar with the Employment Act and local immigration rules

  • Good knowledge of HR transactional work

  • Demonstrated ability to interact with people at all levels of the organisation

  • Excellent oral and written communication skills and ability to convey business requirements and technical needs in a clear, concise, and effective manner

  • Hiring Institution: NTU