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Assistant HR Manager (Full Spectrum)

Job Title: Assistant HR Manager (Full Spectrum)
Location: Singapore
Reference: 9E73419552452BFC
Job Published: November 26, 2021 05:02

Job Description

This positionwill manage the shared services team in entirety to deliver recruitment, learning, benefits and HR Business Partner operations to clients. This position will bridge the process gaps and provide the needed coordination between these four segments of HR Operations. This will assist to boast daily efficiency and productivity. There will be development of a big picture perspective thus creating the ability to determine needs and connect the various parts to solve operational matters as they arise and to gear the organization to make best decisions towards its best interest rather than those of a single department.

Key HR Operational Scopes:

  • Lead and manage the shared services team which comprise of the following functions: Recruit & Talent Ops, Learning & Event Ops, HR BP Ops, General Admin & Benefits and Payroll Ops.
  • Support and play advisory function to team for daily operational challenges
  • Bridging team and stakeholders by addressing queries, demands and other issues.
  • Engage in resource management and planning to deliver task and request within stipulated deadlines
  • Monitor pending task and ensure delivery is within set KPIs and SLAs
  • Handle yearly HR exercises such as leave administration, insurance renewals, ITQ submissions, Corporate Passes and keep a good tracking on annual calendar of required activities
  • Follow up and gain consensus from stakeholders for cases with exceptional handling
    System Support:
  • Analyse issues raised due to Workday and provide solutions to team and stakeholders
  • Raise Incident Reports and Service Requestsand follow up closely the issues
  • Highlight need for change request for system with the aim to improve Workday performance for the organization.
  • Administer approvals for contracts, compensation changes,letter of offers in the system on daily basis
  • Key project lead on system upgrades and change process, including data cleanse exercise, providing feedbacks and involvement in UAT.
    KPI and Process improvement:
  • Advise and respond to end users on organizational policy and procedures
  • Develop new SOPs due to new workflow and request
  • Seek out process improvements and ensure SOP are up to date
  • Work with stakeholders to provide operational workflow/requirements for new system launches or system changes
  • At least a degree holder, preferably with a Business degree
  • 5 years experience in client management and Human Resource Management
  • Knowledge of SAP, Workday and other HR systems will be an added advantage
  • Independent, fast learner and a team player
  • At least 5 years of supervisory experience leading large teams and complex workflows
  • Excellent written and spoken communication
  • Preferable to have experience in Shared Services
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