CEO INTERVIEW: PredictiveHire - Recruit Faster, Fairer and Better
Please share with us briefly what you do.
I am the CEO of a business that helps people find their dream job and organisations find their dream candidates, at scale and without the bias.
What were you doing before this?
I was CHRO of the largest digital company in Australia, the REA Group, otherwise known as realestate.com.au
Describe your product. How does it work?
We are the first interview for our customers. We interview everyone to give a fair and equal chance to all candidates
Our customers get immediate recommendations of who to progress and who not to. We do that through a chatbot conversation on their mobile, tablet or desktop
And Candidates love it! We have an 89% candidate satisfaction rating and 95% completion rates
What are the key benefits?
Time, quality of hire and cost of hire are the golden triangle for recruitment. We solve for all three plus we give the candidates an experience they love!
No more CV screening
No one’s time is served well by reading 1000’s of CVs. And if your hiring managers have to talk to 3 candidates, they want all of them to be gold medalists
We give you the best, for less time.
Candidates love it because they get to share who they are with convenience, safety and in their own time
Recruiters love it because they can stop reading CVs, do far fewer phone screens, and fill roles faster
HRDs love it because its fairer, more inclusive and a far more efficient way to assess everyone – never miss out on talent
Hiring Managers love it because they don’t have to read CVs and can spend less time in recruitment
Candidates love it!
Because it is a mobile first candidate experience - no clunky intimidating psych test, no games, candidates feel empowered by the experience. Have a read of some of these feedback comments below
• This was an enlightening experience to really think about the role, my suitability and my experiences.
• I really enjoyed the questions. Makes you take time to really think about yourself as a person.
• I really enjoyed the format and casual nature of these questions.
• Easy to understand questions. Completed on my mobile phone which was very handy!
• These questions are really good. I enjoyed this. I believe this will help the recruitment team to find the best candidate.
• Great questionnaire with personal questions where you are able to express yourself and feelings about the job role.
• Great way of knowing the basic's about somebody's foundation, values, character and behaviour!
Hiring for soft skills and the right character traits is critical today.
In its just-released 2019 Global Talent Trends report, LinkedIn showed that Hiring for soft skills ranks among the most important issues for Australian recruiters,
Our DNA is hardwired at a very young age, is therefore consistent and so highly predictive. Figuring out fast whether someone is adaptable, has the emotional resilience to bounce back from rejection, can work with others, can manage stress effectively has become more important in every role.
In 120 words we can uncover someone’s personality DNA. We can predict with 85% accuracy whether that is the right personality for your role, your organisation.
Who are your closest competitors?
Pymetrics and HIreVue who like us, use leading edge technology such as machine learning to make unbiased fast and accurate selection decisions.
Who was your first customer and how did that happen? What were they using before this, and why did they switch?
Our first customers and they continue to be a key customer segment today were recruitment firms hiring their own sales teams. Many bring in entry-level talent who may have had little work experience and no direct sales experience. Looking at CVs was, therefore, a waste of time.
What they wanted to select their new hires on was a combination of traits and soft skills- drive and ambition to create their own opportunities, confidence and resilience to keep going in the face of a lot of rejection, self-awareness, and empathy to build trusted client relationships. There was no selection tool that could reliably fairly, and efficiently could identify that talent. Most often, recruiters hired people in their own image, which creates the risk of a monoculture and not much diversity.
By using our technology as the first filter, they reach the full talent pool, uncovering latent talent, and doing so way faster than the traditional methodology of rounds and rounds of interviews. Cost and time to hire reduces by 80%+
What motivated you to start this business?
I am not the founder, but I live each day as if I was – the rollercoaster ride of working in a business that is at the forefront of shaping a whole new managing a critical business process.
As a business leader and HR leader, I have seen that Technology is the future of HR. I also know that the people you hire and the people you promote at the most important decisions you make as s business – your people enable your strategy; your leaders create your culture.
I wanted to be part of a team that would help make smart people decisions without bias and 100x more efficiently.
What is your biggest sacrifice to make this work?
Sleep and personal time (I have 3 kids and there is no scale in parenting!)
How did you get funded?
A combination of investment by savvy individuals who can see that the opportunity to transform something that hasn’t changed in hundreds of years is significant and exciting.
What has been your most successful form of marketing?
Our Principal Data Scientist and his team wrote a whitepaper to explain Why and How AI led technology is the fairest way to make decisions about people. It dispelled a lot of the myths about AI and helped the HR community understand the different tools on the market and make more informed decisions about what to use. We give this away via our website, LinkedIn and to our network and it has generated a lot of interest in our technology.
Describe a typical workday
Up at 5 am for F45 . Work for an hour before kids wake up with my first cup of chai in hand. Once I’ve got the kids to school, ride to work, about 12 minute ride, and kick off what is usually a day of 40% meetings/calls with customers, 25% with my team reviewing key business metrics, reading all candidate and customer feedback, 25% product strategy sessions as our product is always evolving and will never end! 10% for everything else!
There is a lot to learn in a space like this so I am typically listening to a podcast on my favourite podcast channel on my commute (a16z), I usually spend the time before bed writing the next round of marketing communications, writing up case studies, speeches ). In bed by 10pm
Who has been the greatest influence in your business and why?
Our customers especially the early adopters because they are the ones who trusted us with their most important decisions and inspired the rest of their teams and colleagues to believe in the power of AI to deliver better outcomes for people and the business.
What has been your proudest moment in the history of your business and why?
Every day we see the data feed of candidates feedback from their interview with PredictiveHire and the comments are inspiring ..that they feel empowered, safe, relaxed- they can be themselves. The questions we ask and the whole user experience is a total transformation from the usual dull and tedious task of filling out a whole lot of forms online and getting little back.
What is your favourite business failure (and what did you learn from it)?
Daily/weekly learnings ( I don’t think in terms of failures)
I tend not to dwell for too long on them, better to look forward and not indulge in introspection. My kids and my team will always pull me up if I make the same mistake too many times.
If you could go back in time to speak to your 20-year-old self, what would you tell him/her?
Experience over study /degrees
Don’t overthink it, Just do it
What’s one productivity hack you can’t live without?
- I WISH someone would create a tool that transcribes podcasts …that would save me a lot of time
- Grocery shopping online
- Hubspot meeting calendar- a lifesaver for managing my calendar.
Where can people find out more about your product offerings and you online?
More about Barb :
First job - Working at Wanneroo market in Perth every weekend – aged 15
Someone you admire - All of my female friends …they build me up, they make me laugh on days I need to laugh, they are vulnerable and real and that brings me back to what's really important in life, connections and relationships
Favorite book - The Four Horseman by Scott Glover, and, The hard thing about hard things by Ben Horowitz
Favorite Film - Mamma Mia
Favorite Music - Music from Musicals
Favorite Author - Robert Harris
Favorite Gadget - My bike, I use every day. I'm not a big gadget person.
Last holiday - Harry Potter immersion in London with my 11-year-old Potter fan daughter
When you are not at work, where can we most likely find you? Drinking chai in my garden
CEO – Predictive Hire
Barb started her career as a solicitor but quickly realised her skills and personality were better suited to business. As well as 10 years at the Boston Consulting Group, she’s held leadership roles in a range of sectors, including the arts, professional services and tech. Most recently she was on the Executive team at the largest digital company in Australia – the REA Group.
Now she’s bringing her energy and insight to PredictiveHire, where she is excited by the opportunity to reinvent how organisations and leaders make the most important decisions in business – who to hire and who to promote.
Australia :1300 983 405
UK :+44 (0)753 514 8368